Refund policy
Final Sale, Returns & Exchanges
Please note that all purchases are considered final, and we do not offer returns or refunds.
However, exchanges are available within 3 days of receiving your order and only within the city of Tbilisi.
Orders delivered outside of Tbilisi (regional deliveries) are not eligible for exchange.
To be eligible for an exchange, the item must be unused, in its original condition, and returned with all original packaging intact.
If you have any concerns or questions about your order, our customer support team is available to assist you.
Fraud Prevention Policy
LOMADZE, ensuring the security and integrity of transactions is a top priority. In the event an order is flagged for potential fraud, we reserve the right to take precautionary measures to verify the authenticity of the transaction.
As part of this process, we may request additional information, including relevant documents or images, to confirm that the cardholder is indeed the individual placing the order. These measures are in place to protect both our customers and our business from unauthorized or fraudulent activity.
We appreciate your understanding and cooperation as we work to maintain a safe and secure shopping experience for everyone.